Position Responsibilities:

The IT Support Specialist is a part of a collaborative team providing daily support needed to ensure a successful Information System in a Human Resources Setting. This position is responsible for the overall help desk services function and assists, when necessary, with end user training for the HRIS and Time and Attendance systems. Primary Duties and Responsibilities (Essential Functions) include but are not limited to the following:

• Works directly with worksite managers and/or employees to respond and resolve help desk inquiries
• Track and report on overall quantity and type of help desk requests and resolutions. Identify and report findings of end user needs/issues. Initiate efforts and procedures to maintain data integrity, troubleshoot and recommend solutions
• Collects detailed information to categorize request to determine method of resolution
• Uses discretion to effect timely solution of problems to ensure customer satisfaction, eliminate downtime
• Solicit feedback and identify overall needs of HRIS end users
• Exercises sound professional judgment in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem
• Assist, when necessary, in the testing of new reports, processes, etc. and provide testing results to appropriate parties. Actively participate and make contributions in team meetings and one-on-one meetings
• Supports the Payroll Department to ensure accurate and efficient client payrolls

Qualifications

Any deviation from the qualifications listed below must be approved by the President of NEMR

• Consistent attendance
• Ability to maintain confidentiality of insurance and human resources information
• Three years of experience in computer technology with prior exposure to HRIS systems
• High degree of initiative in handling multiple priorities simultaneously in a fast-paced, deadline-driven, detail-oriented work environment
• Ability to handle large volume of work
• Working knowledge of the advance features of MS Office (Word, Excel, PowerPoint, Outlook)
• Excellent organizational and communication skills with close attention to detail
• Excellent telecommunication skills
• High level of interpersonal skills/customer service skills to build relationships with both employer and employee clients as well as across internal departments

Technical skills:

• Background in application system management
• Knowledge of general configuration of HRIS platforms, time and attendance, physical time clocks, CRM systems, etc.
• i.e. pay and work rules and a solid understanding of federal, state and local labor laws
• Understanding of HRIS database design, structure, functions and processes and experience with database tools

Preferred Education and Experience:

• 1-2 years of verifiable HRIS experience and/or IT experience
• Other Duties:
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Salary - 30 - 40K